Shipping policy

At Merchant of Happiness, we are committed to processing and shipping all orders promptly. Please take a moment to read our shipping policy to understand our shipping methods, estimated delivery times, and other important details.

Processing Time
All orders require 3–7 business days for processing. During this time, we carefully pack and prepare your order for shipment. Orders placed on weekends or public holidays in Singapore will be processed on the next business day and may require additional processing time.

International Shipping Charges and Customs Fees
International shipping charges do not include any duties, taxes, customs fees, or import charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer and will be collected by the relevant authorities or shipping carrie

Damages During Transit
Every order is carefully packed to minimise the risk of damage during transit. Once an order has been handed over to the shipping carrier, Merchant of Happiness is not responsible for any loss or damage that occurs during shipping.

Shipping Methods
We offer Standard and Priority shipping options for most orders. Standard shipping is available for orders weighing up to 2kg or 5kg, depending on the destination. Priority shipping is available for international orders.

Tracking Information
We provide tracking information for all orders as a standard service. Customers will receive tracking details once the order is fulfilled and shipped.

Lost Packages

If a package is lost in transit, Merchant of Happiness will work with the shipping carrier to investigate the shipment. Where the shipping carrier confirms that a package has been lost, we will arrange a replacement shipment where possible. We are unable to provide replacements or refunds for packages that are marked as Delivered by the shipping carrier. For destinations where tracking is only available up to "Arrival at Destination Post", customers are responsible for contacting their local postal service to facilitate final delivery. Merchant of Happiness is not responsible for delays or delivery issues that occur after the parcel has been transferred to the destination country's postal network.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. Merchant of Happiness is not responsible for orders shipped to an incorrect or incomplete address supplied by the customer. Should a parcel be returned to us due to an incorrect address, additional shipping charges will apply for reshipment.

Refused Deliveries

Orders refused by the recipient or returned due to unpaid duties, taxes, customs fees, or import charges are not eligible for a refund. Any costs incurred for the return shipment or disposal of the parcel may be deducted where applicable.

Delivery Times
Projected delivery times are approximate and should not be considered as guarantees, as items can occasionally experience delays in customs that may extend for weeks. The estimated delivery times for standard and priority shipping are as follows:

SINGAPORE (Local)

For products weighing up to 5kg:
Estimated delivery time is 3 days.

ASIA

For products weighing up to 2kg:
Standard mail: Estimated delivery time is 4-20 days. 
Priority mail: Estimated delivery time is up to 14 days.

For products weighing up to 5kg:
Standard mail: Estimated delivery time is up to 45 days.
Priority mail: Estimated delivery time is up to 14 days.

We do NOT offer shipping above 5kg for any orders.

AUSTRALIA & NEW ZEALAND

For products weighing up to 2kg:
Standard mail: Estimated delivery time is 7-18 days. 
Priority mail: Estimated delivery time is up to 13 days.

For products weighing up to 5kg:
Standard mail: Estimated delivery time is up to 40 days. 
Priority mail: Estimated delivery time is up to 13 days.

We do NOT offer shipping above 5kg for any orders.

EUROPE

For products weighing up to 2kg:
Standard mail: Estimated delivery time is 5-20 days. 
Priority mail: Estimated delivery time is up to 14 days.

For products weighing up to 5kg:
Standard mail: Estimated delivery time is up to 75 days.
Priority mail: Estimated delivery time is up to 14 days.

We do NOT offer shipping above 5kg for any orders.

UNITED STATES

For products weighing up to 2kg:
Standard mail: Estimated delivery time is 8-18 days. 
Priority mail: Estimated delivery time is up to 14 days.

For products weighing up to 5kg:
Standard mail: Estimated delivery time is up to 55 days. 
Priority mail: Estimated delivery time is up to 14 days.

We do NOT offer shipping above 5kg for any orders.

REST OF THE WORLD

For products weighing up to 2kg:
Standard mail: Estimated delivery time is 16-26 days. 
Priority mail: Estimated delivery time is up to 14 days.

For products weighing up to 5kg:
Standard mail: Estimated delivery time is up to 75 days. 
Priority mail: Estimated delivery time is up to 14 days.

We do NOT offer shipping above 5kg for any orders.

Note: All delivery timings exclude processing days.