Refund policy

Thank you for choosing to shop with Merchant of Happiness. Please take a moment to review our Returns & Refund Policy before placing your order.

 

Returns

Please choose carefully before placing your order. All sales are final. We do not accept returns, exchanges, cancellations, or refunds once an order has been placed.

We encourage customers to carefully review the product information, specifications, dimensions, images, and other details provided on our website before completing a purchase.

 

Damaged Products

We take great care to pack every order securely to minimise the risk of damage during transit. However, once an order has been handed over to the shipping carrier, Merchant of Happiness is not responsible for damage that may occur during shipping and handling.

If your product arrives damaged, please contact us within 3 days of receiving your order. Please provide clear photographs of the damaged item together with your order number. This information may be sent to lush@merchantofhappiness.com or william@merchantofhappiness.com.

 

Replacement Process

Upon receiving the requested information, we will assess the matter and determine the appropriate course of action. Where a replacement is approved, please allow up to 7 business days for the replacement to be processed and shipped.

Replacement arrangements are subject to product availability.

 

Refunds

Refunds are not provided for change of mind, incorrect purchases, unwanted items, or any other reason after an order has been placed.

Where a refund is approved by Merchant of Happiness, it will be processed to the original payment method used for the purchase.

We appreciate your understanding and encourage you to review all product details carefully before completing your order. If you have any questions about a product before purchasing, please feel free to contact us.