Refund policy
Return Policy:
Thank you for choosing to shop with us! Please take a moment to review our return policy outlined below.
Returns:
We regret to inform you that we do not accept returns. All sales are considered final. Prior to completing your purchase, we encourage you to carefully review your order to ensure it meets your expectations.
Damaged Products:
In the unfortunate event that your product arrives damaged during transit, we kindly ask you to contact us within 3 days of receiving your order. To initiate the replacement process, please provide clear photographs of the damaged item, along with your order number. Send this information to lush@merchantofhappiness.com or william@merchantofhappiness.com.
Replacement Process:
Upon receiving the necessary information, we will promptly assess the damage and, if the case is deemed eligible, initiate the replacement process. Please allow up to 7 business days for the replacement to be processed and shipped. It's important to note that the buyer will be responsible for covering the shipping cost of the replacement item.
Exceptions:
While our policy generally prohibits returns, we do reserve the right to make exceptions in cases of extenuating circumstances. If you believe your situation warrants special consideration, please don't hesitate to reach out to us.
We sincerely appreciate your understanding and cooperation. If you have any questions or concerns, our team is here to assist you. Feel free to contact us with any inquiries.
Thank you for being a valued customer!
Thank you for choosing to shop with us! Please take a moment to review our return policy outlined below.
Returns:
We regret to inform you that we do not accept returns. All sales are considered final. Prior to completing your purchase, we encourage you to carefully review your order to ensure it meets your expectations.
Damaged Products:
In the unfortunate event that your product arrives damaged during transit, we kindly ask you to contact us within 3 days of receiving your order. To initiate the replacement process, please provide clear photographs of the damaged item, along with your order number. Send this information to lush@merchantofhappiness.com or william@merchantofhappiness.com.
Replacement Process:
Upon receiving the necessary information, we will promptly assess the damage and, if the case is deemed eligible, initiate the replacement process. Please allow up to 7 business days for the replacement to be processed and shipped. It's important to note that the buyer will be responsible for covering the shipping cost of the replacement item.
Exceptions:
While our policy generally prohibits returns, we do reserve the right to make exceptions in cases of extenuating circumstances. If you believe your situation warrants special consideration, please don't hesitate to reach out to us.
We sincerely appreciate your understanding and cooperation. If you have any questions or concerns, our team is here to assist you. Feel free to contact us with any inquiries.
Thank you for being a valued customer!